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Access the Veterinary Social Work Program

How to access the program…

Veterinary Social Work is available Monday-Friday from 10 am until 5 pm.

Your UT Veterinary Medical Center medical team may invite Veterinary Social Work to support you during your animal’s care or you can request support directly.

Dedicated Helpline:  865-755-8839

Former and current pet owners seeking help, support, and/or resources can call our helpline Monday-Friday, 10 am to 5 pm. If we are not immediately available we will return your call as soon as possible.

Pet Loss Support Group

Our Pet Loss Support Group provides a supportive environment where people can share their varied experiences of grief and loss, a place to remember and honor the life of our pets, and an opportunity to learn additional ways of coping with the loss of an animal. Please click the heading “Pet Loss Support Group” to be taken to that page.

Individual Sessions with the program…

For counseling or coaching sessions with a team member from the  Veterinary Social Work Program, we have a more structured and private service through a dedicated EHR. To sign up for services with us in this way please follow this link;

 – Link for Individual sessions

Fill out the form as directed and someone will be in contact with you within 24-48 business hours.


****VSW is currently “on pause” from offering support to clients outside the state of TN. We are happy to meet with you to help you locate the support you are looking for. Please complete the form above and someone from our team will reach out and schedule a time to consult with you by email, phone, or web meeting. Thank you!****


Office Hours

There are office hours for two of our Veterinary Social Workers. Currently, these are being held online via telehealth.

For office hours with Dr. Tom Favale please go here.

For office hours with Andrew Lufkin please go here.

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